Help & Legal Policies

Ownership of Intellectual Property

All rights, including trademarks and copyright, on this website are licensed to or owned by Ceylon Kitchen. You acknowledge and agree that all rights are made available for your use while visiting this website. You also acknowledge that apart from your own personal non-commercial use, any copying, storing of the website in whole or part, and display, distribution, reproduction or commercial use of material or content from this website is strictly prohibited without the permission of Ceylon Kitchen.

Your Account Security

Ceylon Kitchen cannot be held responsible for any loss or damage of information which may arise as a result of failure by you to protect your account security. Please do not divulge your password to anyone and keep account details confidential at all times.

Purchasing From Us

By submitting your order you are offering to buy our goods and allowing us to use your personal details for the purposes of supplying products and services. We do not sell your details or pass them onto any other 3rd party companies that aren't operated by ZPos Ltd (our Data Processor) in any circumstance, under the Data Protection Act 1998 / UK GDPR. We are not obliged to supply goods to you until we have confirmed acceptance of your order. At this point a contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact us immediately before we confirm your order.

Online Prices

We always ensure that the best possible prices are available online at this website. We do this through applying promotional pricing to our own website which may differ from our printed menus which may be outdated. Ordering directly with Ceylon Kitchen guarantees you avoid third-party marketplace surcharges and enjoy our promotional deals and loyalty rewards.

For Out of Stock Items

We will advise you should any food be out of stock and give you a call promptly. At this point you can choose a freshly prepared alternative or cancel your order if you wish.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Age Restricted Items

Where alcohol or tobacco products are sold, we must comply with the law and restrict sale of these items to minors. You must be eighteen (18) years of age or older to purchase tobacco or alcoholic products. Ceylon Kitchen reserves the right to cancel any transaction where it reasonably believes the purchaser is either not of the required legal age or purchasing products on behalf of a minor. Ceylon Kitchen actively encourages people not to take up a nicotine habit. If you are not already a smoker then please do not buy our products.

Delivery Time

We aim to deliver your order within quoted times, but please consider traffic, weather conditions, and peak dinner hours. During busy periods your order may take longer. We may or may not have time to notify you, but please be patient or feel free to call us to check up on your order. Delivery times are approximate and cannot be guaranteed, although our delivery team always takes utmost care to deliver piping hot meals as promptly as safely possible.

Core Policy

Any refunds are at the sole discretion of the manager on duty. Refunds will not be given for mistakes on your part when ordering (e.g. incorrect items selected or incorrect delivery address entered) or if you choose to change your mind after the kitchen has commenced cooking.

If you believe you are entitled to a refund please contact the shop and make a complaint (applicable for both cash and card orders). Making a complaint does not guarantee a monetary refund. We may offer alternatives to monetary refunds, for example, immediate replacement dishes sent with our driver or credits towards future orders. By ordering online, you accept this could be the case and agree to fair substitutes.

Understanding Order Statuses

How To Opt In

To opt in to our mailshot and SMS marketing, please register or sign in on our members club page. When registering, you will be invited to opt in to exclusive promotional vouchers. For customers who already have an account, log in to the members area and visit your My Profile page; you can adjust your preferences from the Notification & Marketing Preferences section near the bottom.

If you are placing an order online as a guest, you are automatically offered the option to opt in during checkout.

How To Opt Out

You may opt out of our promotional marketing communications at any time:

• Via Member Profile: Log in to your member account and uncheck marketing options under Notification & Marketing Preferences. Registering an account to opt out ensures your number and email are permanently added to our exclusion register across all branches.
• Via Unsubscribe Link: Click the Unsubscribe link included at the footer of every marketing email we send.

We use cookies to improve the quality of our site and online ordering service, ensuring your session is seamless, secure, and personalized. When you enter our site, our web servers send a cookie to your device which allows us to recognise your device and remember your shopping basket.

By proceeding beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences.

What are cookies?

Cookies are small data files placed on your computer or mobile device when you visit a website. A number of cookies last only for the duration of your web session and expire when you close your browser. Other cookies are used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.

Types of cookies (ICC categories)

The cookies used on this website are categorized based on the International Chamber of Commerce guide:

List of cookies used on www.ceylonkitchen.co.uk

Managing your cookie preferences

Most web browsers automatically accept cookies, but you can alter your browser settings to prevent that or notify you each time a cookie is set. To learn more about cookies and how to block them, visit www.allaboutcookies.org.

Please note that disabling certain strictly necessary cookies may prevent the shopping basket and online checkout from functioning correctly.

Introduction & Data Handlers

Ceylon Kitchen is committed to providing authentic hospitality while vigorously protecting the privacy of our visitors and customers. This policy applies to all personal information collected via our website, ordering system, and mobile services.

The Data Controller for this website is Ceylon Kitchen (695 Cranbrook Road, Gants Hill, Ilford, IG2 6SY). The Data Processor is ZPos Ltd, located at Unit 3 Stanton Court, Stirling Road, South Marston Industrial Estate, Swindon, Wiltshire, SN3 4YH.

Information We Collect From You

The personal information we collect broadly falls into the following categories:

• Information Provided Voluntarily: When you register an account, place an order, or contact us, we collect your name, physical delivery address, telephone number, email address, password, and order history. Payment processing is handled by certified external payment processors; we never store your full payment card details on our servers.
• Information Collected Automatically: When you access our services, we automatically collect device information, including IP address, operating system, browser type, interaction logs, and delivery area geolocation.
• Third-Party Sources: Anonymous aggregated analytics to monitor website health and optimize customer service.

Our Use of Collected Information

We use your personal data to:

• Process and fulfill your food orders and issue accurate billing receipts.
• Send automated SMS and email updates regarding food preparation and dispatch.
• Respond to your feedback, enquiries, and customer service requests.
• Detect and prevent fraud and enforce our Terms of Service.
• Send marketing offers only where you have explicitly provided opt-in consent.

Who We Share Personal Information With

We do not sell your personal data. We only share necessary data with trusted service providers: delivery couriers fulfilling your order, cloud hosting providers, transaction SMS/email delivery partners, and certified payment gateways. In rare situations, disclosure may occur to comply with law enforcement or legal regulations.

Legal Basis for Processing Personal Information

Under UK GDPR, our primary legal basis for processing your data is the performance of a contract (fulfilling your food order). We also process data under legitimate business interests (such as fraud prevention and service improvements), legal obligation (tax and financial accounting), and consent (for optional marketing communications).

Security & Data Retention

We implement comprehensive technical and organisational security measures to protect your data against unauthorized access, loss, or destruction. We retain your information for as long as you maintain an active member account or as required to meet UK statutory accounting requirements.

Your Data Protection Rights

You have the following rights under UK data protection law:

• Right of Access: You can request confirmation of whether we hold personal data and obtain a copy.
• Right to Rectification: You can update and correct your profile information anytime in your member portal.
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your account and personal data.
• Right to Object / Restrict: You can object to processing or withdraw marketing consent at any time.
• Right to Complain: You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

How To Contact Us

If you have questions or concerns regarding our privacy practices, please contact us by email at info@ceylonkitchen.co.uk or write to FAO: The Manager, Ceylon Kitchen, 695 Cranbrook Road, Gants Hill, Ilford, IG2 6SY.